Refund policy

RETURN AND REFUND POLICY

Return Period: We accept returns within 30 business days of the delivery date (excluding holidays and weekends). After this period, no returns, exchanges, or refunds will be accepted. Items purchased at a discount of 40% or more are eligible for exchange only (no refunds).

Eligibility Requirements: To be accepted, the returned item must be:

Unworn, unused, and in its original condition
In its original packaging with all tags attached
Accompanied by the receipt or proof of purchase

Restocking Fee: A restocking fee of 5% of the item amount will be deducted from any approved refund.

Final Sale Items — Non-Returnable The following items cannot be returned, exchanged, or refunded:

Swimsuits, bikinis, and boxer shorts
Jewelry
Gift cards
Beauty and skincare products (e.g., Sun Bum, Kitsch)

Order Cancellation No order cancellations are accepted once the order has been confirmed.

Return Procedure

Email us at info@dm2shop.com with your order number and the reason for the return.
Ship the item to: DM2 Shop, 1337 Notre-Dame West, Victoriaville, QC G6P 7L5, Canada
Return shipping costs are the responsibility of the customer and are non-refundable.

Refund Processing Once your return has been received and inspected, you will receive a confirmation email. If approved, the refund will be issued as online credit, less a 5% restocking fee, within a reasonable timeframe.

If you haven't received your refund, first check your bank account, then contact your financial institution—processing may take some time.

Exchanges are accepted only for defective or damaged items. Contact us at info@dm2shop.com to initiate an exchange.