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Delivery available in FRANCE and USA.

Enjoy a 15% discount on your first order.

Fast and free delivery in Quebec after $100 purchase.

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Policies

ONLINE RETURN POLICY

You may return any merchandise that is not discounted by 40% or more, provided it is unworn, unwashed, or if it has a manufacturing defect. Returns made within 30 days of the order's shipping date will be refunded using the original payment method. Returns made after 30 days from the shipping date are not refundable or exchangeable. All items discounted by 40% or more are "final sale." This includes "sale on sale" items. Therefore, they are non-exchangeable and non-refundable.

All returns are at your expense, unless it is a company-approved error or manufacturing defect.

NON-EXCHANGEABLE, NON-REFUNDABLE ITEMS: Jewelry, thermal underwear, intimate apparel, swimwear.


1. Mention the reason for your return on the DM2 SHOP invoice.

2. Take your package to Canada Post or another carrier for the return, and they will be happy to assist you.

3. Make sure to remove or obscure any old shipping labels on the package and apply the prepaid shipping label to the package.


We will send you an email when your return has been processed.

Contact us: info@dm2shop.com

PRICING POLICY

  1. All prices displayed on the online store are in Canadian dollars.
  2. All applicable taxes apply to your order according to provincial and federal laws.
  3. The promotional code offered to new subscribers applies to regular-priced items only.


SHIPPING POLICY

  1. The carrier is chosen by DM2 Shop. As soon as the merchandise leaves our premises, it becomes the responsibility of the carrier, and you must refer to them for any damage, loss, or theft.
  2. Delivery times: 1 to 5 business days from the moment the order is processed by our offices.
  3. Transit times are approximate and are not our responsibility.
  4. Free shipping throughout Quebec and regions with any purchase of $100 or more before taxes. If this amount is not reached, a shipping fee of $14 applies (this amount is non-refundable).
  5. Shipping fees may apply in certain regions of Canada.
  6. For security purposes, a signature will be required upon delivery of your package.
  7. In case of non-claim of your package from the shipping company, it will be returned to us after a few days of waiting. A fee of $14.00 will be deducted from your refund. Shipping fees are also not refunded.

ORDER CANCELLATION POLICY

All cancellation requests must be made within one hour of purchase, by notifying us via email: info@dm2shop.com.

All cancellation requests will be subject to a cancellation fee of $10 + taxes. This fee is implemented to cover handling costs that have already been incurred.

OUT OF STOCK PRODUCTS

Our team constantly works to update inventory, but it can happen that a product goes out of stock while we are processing your order. If this happens, you will be notified immediately by email, and a replacement offer will be made, or your payment will be refunded. Therefore, it is important to check your email in the days following your order in case we need to contact you.

If our commitments and policies are subject to change, they will be immediately published on these pages.

PRIVACY POLICY

We must collect personal information to secure all our transactions. In this regard, we commit to keeping this information confidential according to various personal information protection laws.